FREQUENTLY ASKED QUESTIONS
Here’s a set of FAQs for "Double And Stitch Embroidery" tailored to your store and product offerings:
WHAT PRODUCTS DO YOU OFFER FOR EMBROIDERY?
We offer a wide range of products that can be customized with embroidery, including Bags, Bundles, Christmas items, Cushions, Motorsport apparel, Hats, and School Wear. If you have a specific item in mind that isn’t listed, feel free to contact us, and we’ll do our best to accommodate your request.
CAN I CUSTOMIZE THE DESIGN ON ANY PRODUCT?
Yes, all our products are customizable. You can add logos, text, or any design you have in mind. We work closely with you to ensure the design reflects your vision and meets your specifications.
WHAT IS THE PROCESS FOR PLACING A CUSTOM ORDER?
Placing a custom order is simple. Select the product you want to customize, choose your design or upload your logo, and provide any specific instructions. Once you finalize your order, our team will get to work and ensure it’s embroidered to perfection.
DO YOU OFFER BULK ORDERS FOR BUSINESSES OR EVENTS?
Yes, we welcome bulk orders for businesses, events, schools, and organizations. If you’re interested in placing a bulk order, please contact us directly to discuss your needs, and we can offer a tailored solution and pricing.
WHAT IS THE TURNAROUND TIME FOR CUSTOM ORDERS?
The turnaround time for custom orders varies depending on the complexity of the design and the quantity ordered. Typically, orders are completed within 7-10 business days. If you have a specific deadline, please let us know, and we will do our best to accommodate it.
CAN I SEE A PROOF OF MY DESIGN BEFORE IT’S EMBROIDERED?
Absolutely! We provide a digital proof of your design before starting the embroidery process. This allows you to review and approve the design to ensure it’s exactly what you want.
WHAT MATERIALS DO YOU USE FOR EMBROIDERY?
We use high-quality threads and fabrics to ensure that our embroidery is durable and vibrant. Whether it’s for apparel, accessories, or home decor, our materials are selected to provide the best possible finish.
DO YOU OFFER RETURNS OR EXCHANGES ON CUSTOM ITEMS?
Since our items are customized specifically for you, we do not offer returns or exchanges on custom orders. However, if there is an issue with the quality of the embroidery or the product itself, please contact us, and we will work to resolve the problem.
HOW DO I CARE FOR MY EMBROIDERED ITEMS?
To ensure the longevity of your embroidered items, we recommend following these care instructions:
- Wash on a gentle cycle with cold water.
- Avoid bleach and strong detergents.
- Air dry or tumble dry on low heat.
- Iron on the reverse side if necessary, avoiding direct contact with the embroidered area.
CAN I PROVIDE MY OWN ITEMS FOR EMBROIDERY?
Yes, we do offer the option to embroider on items you provide, such as jackets, bags, or hats. Please contact us to discuss the specifics, as some materials may be more suitable for embroidery than others.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept all major credit cards, PayPal, and other secure payment methods. For bulk orders, we can also arrange alternative payment options if needed.
HOW CAN I CONTACT YOU IF I HAVE MORE QUESTIONS?
You can reach us through our contact page on the website, via email at [your email address], or by phone at [your phone number]. We’re here to help and answer any questions you may have.